Help Center

Tutorial videos

Our tutorial videos explain and show the main features of the IS Collector solution. Watch them and get started!


We have gathered the main questions of users who are getting started with IS Collector solution.

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Learn, in detail, how to use all the resources available on the IS Collector platform. We offer a complete training for free.

Frequently Asked Questions (FAQ)

Collecting device is the device on which you install our application and use it to take the counts. It can be a mobile phone, a tablet or a data collector that runs Android or IOS systems.

Data collection is the set of codes and inventory quantities that you have counted. The barcode reader scans several codes and these codes are counted. In the end, all this information is your data collection.

Yes, we offer a free license. You just have to download the app and use the web manager without any cost. The only difference between licensed and unlicensed devices is that collections made by unlicensed devices will have a data limit to be exported, while licensed devices have no limit.

Getting started: Creating and testing your account

1 - Download the app from Google Play (Android) or App Store (IOS).
2 - Create your account on the app or here.
3 - Take the count by scanning the barcodes (there is no need to have an internet connection in this moment).
4 - After the count is finished, go to the "Transmit" menu of the app and send your data.
5 - Use the registered email and password to access the web manager, view the counts transmitted and export data based on your needs. Access the web manager here.

Watch the step-by step tutorial video with the explanation of this process.

IS Collector per-device licensing model allows the customer to assign a purchased license to one of the devices registered account. This device, which can be a mobile phone, tablet or data collector, will be licensed and all data collection will be exported, without limits.

Learn all about IS Collector licenses.

No. If you are going to work with more than one device, you must purchase licenses for each device.

You must change the license from one device to another only in cases where the device with the license will definitely not be used anymore. In this case, you must access "Devices" menu on the web manager and click on the option “Delete the device”.

When you delete a licensed device, this license will be available to be assigned to a new device. But, ATTENTION! When you delete the device and, consequently, remove its license, all your data will have limited export, as this new device has no license.
You cannot reactivate a deleted device. So, again, ATTENTION, only delete your device if you are sure that you will no longer need to use it in the future and that you will no longer need to export your data.

To add devices to your account you must access the Devices menu on the web manager and click on the Generate token option. On your device, open the IS Collector application, access the Register device menu and use the generated token. Done!

See how to register other devices to your account

Yes. You can use the web manager to import your list of codes and descriptions. Remember that after the Web manager imports the product list, you must access the Download Descriptions menu on the app to synchronize/update the list. This means that, when your device scans a code that was uploaded, you will be able to see information about the item.

See how to import your product list

Yes. You can set up the following 3 counting code options in the web manager:

a) Counting of any code
b) Counting of uploaded products only
c) Counting of uploaded products and confirmation of unknown codes

This way, the apps connected to your account will collect data according to your counting code setup. This configuration can be adjustable for single counts, for each physical inventory created and verification counts.

See how to set up count permission

Bluetooth scanners
You must pair the reader with your phone just like you do when you use any other bluetooth device. Attention! Make sure the reader connects to the phone independently. There are wireless readers that are dependent on a signal receiving base. Give preference to models that connect directly via bluetooth, without the need for the base.

Wired scanners
You must use an OTG adapter that allows the connection of USB devices to your phone/tablet. You will find the adapter in mobile phone/computer stores. See some models of adapters here. OTG (On-The-Go) technology allows your device to communicate with barcode reader. Most devices today already have OTG specification, but you can check if yours is compatible by plugging any USB device, such as keyboards, flash drives or barcode readers, into your phone to see if it works.

See in practice how to connect the mobile phone to the reader

No. You will receive an email notification as well as a notification on the web manager five days before expiration date. If you want to renew a license, you must purchase a new license and apply to your device as soon as the current license expires.

For Android device
This situation can happen when you are using an older mobile phone model or data collector. In this case, we send the installer file and you will be able to install directly on your device, without the need of Google Play, it is very simple!
Request the installer file via email informing the model of your device and we will reply with the appropriate instructions.

For IOS device
Contact our support at

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